Reimbursement for treatment
Do I have to pay for my treatment upfront?
For treatment within Danish Health Insurance's network, you do not have to pay for the treatment upfront. The payment is arranged directly between the provider and us.
For treatment outside Danish Health Insurance's network, you may, in some cases, have to pay for the treatment upfront. You can refer to the payment guarantee sent to you on your User Portal for guidance.
How do I get a refund for my treatment?
Please note that the insurance only covers expenses for treatment that has been pre-approved by Dansk Sundhedssikring. If you have not received approval for the treatment before starting, you should contact our Health Team.
If you have paid for an approved treatment, you need to submit your invoices through your User Portal.
If you received a personal link to your User Portal via email when your treatment was approved, please use that.
Log in to the User Portal with your MitID.
Click on "Upload invoices" on the left side and fill in the relevant information. Remember to press "save" before finishing.
The information is automatically sent to our billing team.
We aim to refund your expenses within 2 weeks.
If you have further questions about invoices, you can contact our billing team at 70206121 from 9:00 AM to 4:00 PM.
To meet the refund requirements, your invoice, receipt, or receipt from the provider must meet our invoice requirements; please see the requirements here